UPS AND DOWNS

1.) The ends of the elf''s funny little shoes turned up.
2.) I turned down the phone call of mariele.

3.) Both of their parents died in that car crash, and it breaks me up just to think about it.
4.) I would break down because of my grades.

5.) Countries that used to ignore terrorist groups in their midst are starting to crack down.
6.) The poor guy cracked up.

7.) You don't want to wind up like ted, do you?
8.) The clock wound down and finally stoppe.

9.) Hey took a one month holiday and lived it up in the Paris.
10.) Wilbur,will never be able to live down what happened at the party last night.

11.) His business record is a string of failures dressed up as successes.
12.) I dress down like a hip hop.

13.) Bad news tears up some people.
14.) They tore down the houses in maynila.

15.) I ran up to the mailman and said hello to hin.
16.) He clock ran down because no one eas there to wind up.

17.) He told her to back up into the garage.
18.) You have a good point; now don't back down when you present it to the board.

Idioms

SPORTS
1.) In the spelling contest one must get two strike's against another to win the competition.
2.) All student's of UCC keep one's eye on the ball on the entertaining magical show.
3.) He was pinch hitting for one of the regular TV sports caster and was a great success.
4.) My mother is always there to bat for me in any school activity. I'm in too.
5.) It's my mother's birthda. So, i choose someone in a curve that is unforgettable.
6.) Our proffesor's ideas are usually out in left field and everyone is surprised to hear them.
7.) The teenage boy wasn't able to get to first base with her crush in school.
8.) My mother and my father catch base about my tuition fee.

SWIMMING
1.) Why can't you cooperate? Do you always have to swim against the tide.
2.) His latest novels was making a splash in literary circles and is on the best seller list.
3.) Ton will go off the deep if jerry can't play him the money he owes.

BOXING
1.) I didn't pull any punches. I fold her exactly what i thought of her.
2.) I wanted to give my mother a camera, but my mother beat me to the punch.
3.) The champ hit the contender below the belt and the crowd began to boo like fury.
4.) We want to listen to blow-by-blow account of the deal or no deal.

BILLIARD
1.) I'm behind the eight ball again and can't see how to relieve my dilema.

TENNIS
1.) The ball is in the court now. You do something i can't do anything as long as the ball is in the court.

Company Slogan

Clean as you go. =)

Company Slogan

Clean as you go.   =)

Appreciation Letter

 Thank you for taking the time to visit my Rest bar . I sincerely appreciate the time you spent in my Resto. Also thanks for reviewing my career goals and recommending strategies to the others for achieving them. Your advice was very helpful and gave me a new perspective on available opportunities.

Hope you enjoy your visiting my Resto bar. Come again. =)

Complaines Norms

-      Norm's Restaurant at Lincoln and Colorado Blvd. in Santa Monica - My complaint is that I noticed, unfortunately only belatedly, that the cashier there had short changed me on the payment of my bill.

-      Residents whose complaints against popular Bandra resto-bar Zenzi led to parts of it being demolished suddenly find themselves in the proverbial glass house from where they can’t throw stones at others.

-      This Roxas Boulevard-based bar is a dreary and boring place where the usual happenings, that is, strip dance by a few dancers out to collect tips from the audience, impersonation shows, erotic dancing, and hip hop dancing by a select group of dancers, do not amount to quality entertainment you so long for at a macho dancer bar.  Management focuses more on the financial aspect of the business and does not put premium on good entertainment.

-      The toilets are located towards direction of the beverage counter.  They are absolutely dirty and smelly.  There is no water to wash your hands with.  You wonder how these workers manage to stomach the eyesore in their midst.  The women’s dressing room or holding room is next to the toilet area.

-      The rest room is fairly large and contains two working urinals, two cubicles with bowls and two sinks. A large mirror hangs above the sinks. There is running water and a hand soap. However, this place is dirty and smelly and can spoil one’s visit.

Customer Care Norms or Guideliness

Introduction

In basic terms, customer care is treating people the way that you expect to be treated yourself. ‘Customer’ is a general term that covers a wide range of client groups that we serve, including Council Tax payers, businesses, residents, tourists, parents, pupils, other public services and internal customers.

Phone services

 Introduction

The phone is the most common way of communicating with customers. The Government has confirmed this when they highlighted that over 70% of contact with councils are by phone.

We need to be able to manage the number of phone calls we receive if we are to provide a quality service to our customers. It is also important that when a customer contacts you, you provide them with the service they need in a polite and professional way.

Guidelines

• Enquiries and taking messages

You must make sure that any member of staff who will be receiving your calls has the following details.

• When you will return, if this will be longer than 24 hours.
• Any calls which you are expecting and any information they will need to be able to deal with these calls.

Face-to-face communication

 Introduction

There are times when customers will want or need to see you face-to-face, for example, routine visits to offices, appointments with officers and asking for advice or help. There are some customers who have ongoing contact with services such as schools, community centres, leisure facilities, libraries, home carers, and so on.

When you meet customers face-to-face, it is important that you give the right first impression by providing a professional and helpful service. You must clearly display your employee identification badge, be polite and helpful.

Written correspondence

 Introduction

Written correspondence comes in a variety of formats including letters, memos, websites, Emails and mobile phone text messages. We will need to reply to a lot of the written correspondence we receive. You do not need to reply to ‘junk’ mail, leaflets, brochures or conference details (unless you are interested in the product or service).

Equality of service

 Introduction

All people living in Moray should be able to have the same access to our services. Under the Disabilities Discrimination Act and the Race Relations (Amendment) Act, we must deliver a fair service to everyone in the community.